Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Operations Monitoring
Watching gauges, dials, or display screens to make sure a machine is working.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Operation and Control
Using equipment or systems.